With our new warranty return features, retailers can accept third-party (3PW) warranty claims like Amazon, Walmart, BestBuy, and more. and can even handle warranty claims for out-of-stock items.
CAMP HILL, PA (PRWEB)
March 15, 2022
ReturnLogic, a leader in returns management software (SaaS) for Shopify retailers and e-commerce brands, today announced the launch of their new warranty features. These features allow retailers to automate warranty claims for in-stock and even out-of-stock items, enabling retailers to upsell, reduce customer service man-hours, and improve customer service. customer experience, retention and overall lifetime value.
ReturnLogic’s extended warranty feature allows retailers to keep exchanges, returns and warranties in one place – in one workflow. Retailers can resolve warranty claims faster, ensure legitimate return requests, and improve the customer experience.
“Customers want the same return experience, whether it’s an exchange, store credit, or warranty claim,” said Peter Sobotta, CEO of ReturnLogic. “Until now, retailers have been forced to separate warranty return requests from other types of returns, causing buyers, wasting customer service reps’ time, and ultimately eating into profits and eroding customer loyalty for e-commerce store owners. With our new warranty return features, retailers can accept third-party (3PW) warranty claims like Amazon, Walmart, BestBuy, etc., and can even manage warranty claims for out-of-stock items,” Sobotta continued. “This release is a natural progression of our product roadmap as we aim to enable retailers to reach their full potential by automating and optimizing their product returns, warranties and reverse logistics processes.
With extended warranties, retailers can now set up separate workflows for in-stock and out-of-stock items.
Depending on inventory levels, shoppers have several different outcomes:
- 1. The item is in stock and a buyer can get an exact replacement.
- 2. The item is out of stock and the buyer has the option to purchase a full catalog replacement (an upsell opportunity similar to a full catalog exchange but for warranties).
- 3. The item is out of stock and the retailer wants to oversell anyway.
- 4. The item is out of stock and the retailer offers the opportunity to contact them immediately.
Retail returns continue to plague e-commerce merchants. Online sales accounted for $1.05 trillion in U.S. retail sales last year, and about $218 billion were returned, according to the NRF. Separating warranties from other types of returns makes things even more expensive and time-consuming. With ReturnLogic’s warranty feature, retailers have another tool to understand and optimize all types of returns, not just exchanges.
For more information on the ReturnLogic warranty feature, visit https://www.returnlogic.com/blog/introducing-expanded-warranties/
About ReturnLogic
ReturnLogic is shaping the future of returns management solutions. We help growing e-commerce merchants automate, gain visibility and optimize product returns and operations to scale their stores and reach their full potential. Retailers can use ReturnLogic to customize the returns portal for customers, free up the customer support team, automatically process returns from the warehouse team, and accept warranty claims on purchases made in or out of outside of their e-commerce sites. ReturnLogic proudly serves hundreds of retailers, processes thousands of RMAs, and is trusted by brands like GrooveLife, EchelonFit, Oofos, Decathalon, Dossier, and The Sak. Learn more about http://www.returnlogic.com.
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